Excellence is our norm
Service Operating Structure
Dedicated teams within service operating processes that ensure the best possible outcomes.
Performance Highlights
Average insured conversion ratio of more than 40% on submitted recovery claims. Indemnity ratio below 55%. Insured recovery ratio of above 70% based on claimed amount. Insured net recovery, liability ratio of 130%.
Core Company Values
We believe in the highest standards of integrity, accountability, passion, respect and pushing beyond boundaries.
Infrastructure
Integrated paperless workflow system, allowing comprehensive management information. A tailor-made recovery and liability system to manage claims. Data analytics which feed into the business strategy. Expert accident reconstruction.
Service Commitment
Commitment to treat all customers fairly and with empathy. Provide accurate, sufficient and timeous feedback. Workforce of 100+ staff members who support the business.
Energy
We support our planet with GREEN initiatives. We practice recycling and conserving energy for our world.
Quest Claims Solutions is a bespoke insurance recovery and liability company that offers boutique legal services.
Specialising in a complete functional solution to all third -party and recovery, liability and litigation insurance claims.
From Idea to Implementation
Teamwork that makes all the difference
From Idea to Implementation
Teamwork that makes all the difference
Encouraging a positive work culture
Building constructive relationships with our clients
We reach for the Sky
Quest’s leading segmentation model allows for the use of dedicated teams, each with specific service operating processes that ensure the best possible outcome on claims.
A dedicated Front Office for the registration and capturing of claims. Validation and collation of third party information received to ensure accuracy in the pursuance of the correct liable individuals.
Innovative and ground-breaking use of the Living Standards Measure (LSM) model in better understanding the viability and feasibility of subrogated recoveries and liabilities.
We connect with our clients as a dedicated team of liability negotiators dealing with third party insurance companies, brokers and UMA’s in pursuance of settling matters on behalf of clients in line with legal principles and TCF (Treating Customers Fairly) practices.