What we Offer
A complete functional solution to all subrogated recovery, liability and litigation insurance claims. From inception of the claim, all information supplied is analysed and utilised by a dedicated team of validators and collators who break down key components to better understand the viability, feasibility and prospects at every step of the process.
Our partnerships with key investigative teams as well as the utilisation of key Living Standards Measure (LSM), ensures that the most accurate information is procured in tracking and tracing liable individuals.
Quest’s leading segmentation model allows for the use of dedicated teams, each with specific service operating processes that ensure the best possible outcome on claims.
We provide end-to-end solutions for the best possible outcome on claims.
Our Model
A dedicated Front Office for the registration and capturing of claims.
Validation and collation of third-party information received to ensure accuracy in the pursuance of the correct liable individuals.
Innovative and ground-breaking use of the Living Standards Measure (LSM) model in better understanding the viability and feasibility of subrogated recoveries and liabilities.
Management of end-to-end Customer and Client Experience.
A dedicated team of recovery negotiators and subject matter experts dealing with third party insurance companies, brokers and UMA’s in the pursuance of recovering the client’s damages.
A dedicated team of liability negotiators dealing with third-party insurance companies, brokers and UMA’s in pursuance of settling matters on behalf of clients in line with legal principles and TCF (Treating Customers Fairly) practices.